MailWasher Pro - Top Frequently asked questions

• I have paid but not received my registration code.
• How do I use the Learning column?
• I cannot bounce messages!
• My Hotmail account will not connect
• Why do I get an error when trying to start my email client? Or, how do I specify a default email client?
• The Process Mail button in MailWasher stays greyed out and inactive. What can I do?
• I installed Mailwasher Pro 5 on Vista and now have problems. What should I do?
• Why do I get this error in Vista - 'Could not save blacklist file (including friend's list): cannot create file C:\Users\yourname\AppData\Roaming\MailwasherPro\Blacklist.text.' Access is denied (EFCreateError). ' ?
• AT&T Yahoo! have changed security on Email Settings for POP and SMTP. How shall I set up MailWasher Pro to reflect these changes?
• How do I shutdown old MailWasher Pro to install new upgraded MailWasher Pro?
• Why is every email marked 'Origin Blacklisted by ORDB' in the Status column?

For more information

• Please read through the relevant Frequently Asked Questions,
• Or visit the Forum
• Or use the program help, located in the software menu at: Help/Help Program
• If you're really having problems, contact us by phone.
  Monday to Friday 10am - 3pm.
• Phone: +64 3 963 1555 (Technical Support).
• Local day and time now:
  

If you need to email our technical support team:
In your email, be sure to include the following information:

MailWasherPro_debug.txt
Found by clicking the bottom link in Help >> About (Windows version only)
Click here for instructions about how to create a debug file

Product version number
Found in Help >> About

Operating system
Windows XP, Me, 2000 etc...

Email client software
Outlook, Eudora, Pegasus etc...

Internet connection type
Dial-up, DSL, LAN etc...

Internet Service Provider

Other running software
Nortons, AV, ZoneAlarm etc...

Please send MailWasher Pro support emails to: mailwasher@firetrust.com