• What does the Status column mean?
• How can I change the order of the columns?
• How do I sort incoming mail?
• What is a hidden email and how can I view it?
• What are learning filters?
• How does Quick Reply work?

What does the Status column mean?

The Status column shows the analysis of an email by MailWasher Pro as Known Spam, Probably Spam, Probable Virus, Virus, or Probably Legitimate. This is also where a custom filter status is shown.

How can I change the order of the columns?

1. Select Tools > General Options > Display Options.
2. Highlight the required column heading in the Columns area and use the Adjust column order up and down arrows to position the column

How do I sort incoming mail?

Click on any column header to sort incoming mail by that category.

What is a hidden email and how can I view it?

You can hide email based on the Status of the message.

To hide or display messages from senders in your Friends List, click Tools > Spam Tools > Friends List > Action > select Display the Email or Hide the Email.

If you have enabled FirstAlert!™, you can also select to Hide the emails that are marked as "Known Spam" by Tools > Spam Tools > FirstAlert! > Action > Hide the email.

Also when you create a filter the option Do not display this email in the list, causes the message to be hidden from view. You can check your filters and deselect that option or alternatively use the [CTRL] + [F8] toggle to Show/Hide these emails.

You can also choose to display or hide read emails. Select Tools > General Options > Display Options > deselect the Display read emails checkbox to have MailWasher Pro remove all read messages from view.
Again you can use the [CTRL] + [F8] toggle to Show/Hide these emails. Hide the email can also be enabled under Tools > Spam Tools > Origin of Spam > Action > Hide the email.

What are learning filters?

MailWasher Pro supports Bayesian Statistical analysis to intelligently detect the probability that a given message is spam, based on comparison with the content of the spam and good email you've received in the past.
MailWasher Pro's "learning filters" will take the whole message into consideration, learning from the spam and good email received to deliver you a robust and efficient approach to solving your spam problem.

How does Quick Reply work?

This feature launches a "New Email" window using your default mail program, allowing you to create quick replies to messages in the MailWasher screen. There are some known issues/limitations with this feature, which are described below:

• Only a part of the message you are replying to comes up in the reply email window - there are limits to the size of the text that can be passed to the email program (and the limit varies depending on many factors).
• The body of the message doesn't come up at all in some mail programs.
• If the Quick Reply doesn't work and brings up the error "Could not launch email client", then there might not be an email program set up to handle mailto URL's. This means that Windows is not fully configured to run the mail program. You can confirm this by entering the following URL into Internet Explorer and seeing if it brings up your email program:

  mailto:test@test.com?subject=test%20message&body=hi

• The Quick Reply button may bring up the wrong email program. This is a straight out Windows configuration issue. Some email programs configure this aspect correctly, others do not. If you have installed two email programs, then the email program you want to use might not have set itself up as the one to handle mailto URL's. This needs to be set within your default chosen default email program.
• Foreign characters may cause Mozilla to print the rest of the text as question marks.

If you are having problems or errors with the Quick Reply not working, then click here to download a patch. Once downloaded close MailWasher Pro and run the file, then answer YES to import this into the Windows Registry.
If you need to undo this change, download the patch removal from here and follow the above steps.