• What does the summary tell me?
• What does the Message Log tell me?
• How do I clear the Message Log?
• How do I turn off the Message Log?
• How do I change the amount of days that Benign keeps the Message Logs?
• Why does Benign rename attachments?
• How do I change Benign to not start-up when I start my computer?
• I received an email and was expecting an .exe attachment but was none. What should I do?

What does Summary tell me?

The summary gives the statistics on what Benign has done on your computer, for example, the summary gives an information breakdown for Messages, HTML and Web Bugs, how many attachments have been renamed, or how many non-standard HTML tags have been removed. This is just for your own information and no action is needed.

You can also choose to email yourself the summary. To do this, select Tools > Options from the Benign menu and in the General tab, use the drop down selection to specify how often you want to receive the email summary. Click OK.

What does the Message log tell me?

The message log gives information about received messages, for example the date processed, from whom, subject, date and changes.

How do I clear the Message log?

From the Benign menu, select Tools > Summary then select the Message log tab. Click Clear logs... and then OK.

How do I turn off the Message log?

From the Benign menu, select Tools > Options then the General tab. Deselect the Keep message logs for xx days checkbox and click OK.

How do I change the amount of days that Benign keeps the Message Logs?

From the Benign menu, select Tools > Options then the General tab. Enter the required number of days in the Keep message logs for xx days field. Click Apply, then OK.

Why does Benign rename attachments?

Benign renames attachments for safety reasons. Only the attachment is quarantined.

How do I change Benign to not start-up when I start my computer?

By default Benign will start up when you turn on your computer. We recommend you do not change this setting, but if you want to, then click Options. The General tab displays. Uncheck the "Launch Benign on startup" box.

I received an email and was expecting an .exe attachment but was none. What should I do?

Check your Message log for the reason that Benign may have blocked the attachment. To do this, select Tools > Summary from the Benign menu. Highlight the message and check the security profile applied. If it is Medium or High, then Benign has done its job and blocked the attachment.

There are two options to ensure that this does not happen again (unless you want it to):

1. Change the Account Security to setting to Low from the account default action, Rename.

To do this, select Tools > Options and the Accounts tab. Highlight the account and click Modify. Use the drop down selection to set the security profile to Low and click OK.
Note: Beware this change all file types from High to Medium or Low. You may not want to do this. If not, go to Step 2.

2. Change the .exe file types only.

Select Tools > Options and the Security profiles tab. Highlight bat;com;exe;pif;scr;shs and click Edit. Select the Allow radio button and click OK.
Note: Beware that file types bat;com;pif;scr;shs are also be changed to Allow.

You now have to request the sender of the attachment to resend the message.