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Support system upgrade Posted By Chris, June 21, 2007 - 2 Comments

Well this morning we all got up much earlier than usual and upgraded the backend to our support systems. It appears like everything is working as expected, but if you notice any problems then let us know through our new support system ;)

 

You can check it out at http://support.firetrust.com

 

The whole upgrade took about 4 hours, so with the early morning start we were finished by about 2pm.

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SiteHound update issues - Part Deux Posted By Chris, May 30, 2007 - 5 Comments

A couple of weeks ago I posted about the SiteHound updates failing and the issue being resolved.


Part of the problem was that the machine running the SiteHound updates couldn't keep up.
Part of the solution was to throw more machines at it, until they could keep up.
Sure, it's not flashy, but it worked.

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MailWasher Pro and Phone Support Posted By Chris, May 30, 2007 - 10 Comments

Ki Ora from a sunny but cooling New Zealand




It's almost winter and before the ski season hits and all the staff here at Firetrust go play in the snow, we'd thought we would give a quick update on MailWasher Pro.

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